Description

Monitor and analyze employee work performance Track key productivity and quality metrics Identify areas for improvement and assist in implementing solutions Maintain records of quality assurance activities and performance data Provide feedback to employees and management for continuous improvement Support the QA team with documentation and reporting tasks Monitor and analyze client chats, call recordings, and improve communication quality Take feedback from customers and ensure customer satisfaction Handle customer grievances and reduce client churn " , "requirements":"Currently pursuing or recently completed a degree in Business Administration, Human Resources, Management, or a related field Prior internship or academic experience in quality assurance, HR, or performance management is a plus A strong interest in quality assurance, process improvement, and employee performance analysis Familiarity with performance tracking tools is a bonus","skillsets":"Strong attention to detail and analytical abilities Excellent communication and organizational skills Ability to manage multiple tasks and meet deadlines Ability to collaborate effectively with different teams Proficiency in MS Office (Excel, Word, PowerPoint) ","toolsets":"MS Office Suite (Word, Excel, PowerPoint)Performance tracking tools (eg, Google Sheets, Excel)Documentation tools (eg, Google Docs, MS Word)" , "links

Role and Responsibilities

• Monitor and analyze employee work performance Track key productivity and quality metrics Identify areas for improvement and assist in implementing solutions Maintain records of quality assurance activities and performance data Provide feedback to employees and management for continuous improvement Support the QA team with documentation and reporting tasks Monitor and analyze client chats, call recordings, and improve communication quality Take feedback from customers and ensure customer satisfaction Handle customer grievances and reduce client churn " , "requirements":"Currently pursuing or recently completed a degree in Business Administration, Human Resources, Management, or a related field Prior internship or academic experience in quality assurance, HR, or performance management is a plus A strong interest in quality assurance, process improvement, and employee performance analysis Familiarity with performance tracking tools is a bonus","skillsets":"Strong attention to detail and analytical abilities Excellent communication and organizational skills Ability to manage multiple tasks and meet deadlines Ability to collaborate effectively with different teams Proficiency in MS Office (Excel, Word, PowerPoint) ","toolsets":"MS Office Suite (Word, Excel, PowerPoint)Performance tracking tools (eg, Google Sheets, Excel)Documentation tools (eg, Google Docs, MS Word)" , "links