Description

Job Opportunity for German Language (A2 to C2) Job Title: Support Engineer (German Speaking Mandatory) Company: EDAG Production Solutions India Pvt. Ltd. Location: Pune Job Type: Full-Time Salary: 5LPA to 7LPA About EDAG: EDAG Production Solutions India Pvt. Ltd. is a leading provider of engineering services and production solutions. We are committed to delivering innovative solutions and support to our clients across various industries. Position Overview: We are seeking a dedicated Support Engineer with proficiency in German to join our dynamic team. The ideal candidate will provide 1st and 2nd level support, ensuring seamless operation and customer satisfaction through effective troubleshooting and technical assistance. Key Responsibilities: Provide 1st and 2nd level support to clients on a 24/7 basis, resolving technical issues efficiently and effectively. Serve as the primary contact for German-speaking customers, ensuring clear communication and understanding of their needs. Utilize IT knowledge to troubleshoot hardware and software issues, assisting clients with their inquiries and technical problems. Familiarity with ServiceNow or similar IT service management tools to log incidents, track progress, and manage service requests. Collaborate with team members and other departments to escalate complex issues and ensure timely resolution. Document solutions and maintain knowledge base articles for future reference. Qualifications: Proficiency in German (spoken and written) is mandatory. Basic IT knowledge and understanding of IT support processes. Experience with ServiceNow or similar ticketing systems is preferred. Strong problem-solving skills and the ability to work under pressure. Excellent communication and interpersonal skills. Customer-focused mindset with a commitment to delivering high-quality service.

Role and Responsibilities

• Provide 1st and 2nd level support to clients on a 24/7 basis, resolving technical issues efficiently and effectively. Serve as the primary contact for German-speaking customers, ensuring clear communication and understanding of their needs. Utilize IT knowledge to troubleshoot hardware and software issues, assisting clients with their inquiries and technical problems. Familiarity with ServiceNow or similar IT service management tools to log incidents, track progress, and manage service requests. Collaborate with team members and other departments to escalate complex issues and ensure timely resolution. Document solutions and maintain knowledge base articles for future reference.