Description

Key Responsibilities: • Handle customer queries and concerns via call, chat, or email (in Korean and English). • Provide accurate information related to products, services, or support cases. • Ensure timely resolution and follow-up of customer issues. • Maintain detailed records of customer interactions in CRM tools. • Coordinate with internal departments for escalations and resolutions. • Deliver quality service with high customer satisfaction scores. • Meet performance metrics including TAT, AHT, Quality, and CSAT. Eligibility Criteria: • Graduate / Undergraduate from any stream. • Prior experience in BPO or language support process is preferred. • Comfortable working in rotational shifts, including weekends. • Strong interpersonal skills with a customer-first attitude. • Tech-savvy and able to operate basic software (MS Office, CRM tools, etc.)

Role and Responsibilities

• Key Responsibilities: • Handle customer queries and concerns via call, chat, or email (in Korean and English). • Provide accurate information related to products, services, or support cases. • Ensure timely resolution and follow-up of customer issues. • Maintain detailed records of customer interactions in CRM tools. • Coordinate with internal departments for escalations and resolutions. • Deliver quality service with high customer satisfaction scores. • Meet performance metrics including TAT, AHT, Quality, and CSAT. Eligibility Criteria: • Graduate / Undergraduate from any stream. • Prior experience in BPO or language support process is preferred. • Comfortable working in rotational shifts, including weekends. • Strong interpersonal skills with a customer-first attitude. • Tech-savvy and able to operate basic software (MS Office, CRM tools, etc.)