Description

Position Tittle - Immigration Support Specialist – Spanish Total open role- 4 Location- Gurgaon, Cyber Greens Shift- Flexible to work in shifts (including Night shift) Salary – Gross 5.5 LPA + other benefits – Cabs, Insurance, Gratuity About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner. Position Overview As a member of the Immigration Case Support team, you will directly support our NC Operational teams, providing timely and accurate administrative and client support in order to meet internal metrics and deliver on our customer commitment. Duties and Responsibilities Coordination and communication with immigration consultants to ensure accuracy and efficiency in the preparation of client applications. Entering and verifying all data in application forms in the process of processing visa/address registration/residence permit applications. Informing clients about missing documents, preparing and sending final emails to clients, and ensuring that all requirements are in accordance with applicable legislation. Preparing a complete package of documents for submitting a visa application, searching for available appointments and scheduling according to client needs. Preparing and sending information about the estimated costs of services we provide to clients. Informing clients about the amounts to be paid and sending proforma invoices. Coordination and cooperation with partners from abroad in order to efficiently provide services to clients - organizing translation and legalization of documents. Upload all relevant documents to the internal portal. Maintain accurate and up-to-date documentation. Collect, analyze and prepare reports for client meetings, prepare weekly team activity reports, and other reports for internal monitoring and coordination within the team. Conduct audits of cases that have been completed or canceled to ensure full completion of the process and compliance with all procedures and internal regulations. Maintaining strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Completing all work in strict compliance with law, regulations, and company policies, supporting CIBT’s and Newland Chase’s strong ethical culture Assisting with other department activities as needed, and performing additional duties and responsibilities as assigned Adherence to Company Policies Leads by example and complies with the company code of conduct and policies. Ensures consistency in adhering to company policies and procedures, uniformly and without exception. Maintains a culture of accountability through clear expectations and performance management. Teamwork and Collaboration Collaborate with colleagues across departments Adapt to changing business needs Assist others as needed Maintain standards of conduct Education and Qualifications (E = Essential | D = Desirable) Proficiency/fluency of English language, spoken and written (E) Proficiency/fluency of Spanish language, spoken and written (E) Results oriented and operates with a strong level of accountability High standards and integrity coupled with excellent attention to detail and organisational skills (E) Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions. Ability to be flexible with scheduling based on business needs. Excellent time management and planning skills required (E) Immigration case management/immigration support experience (1-2 years) (D) Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E) Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E) Ability to work independently, as a member of a team and under supervision(E) Able to demonstrate a positive and flexible attitude to work, particularly new initiatives (E)

Role and Responsibilities

• Duties and Responsibilities Coordination and communication with immigration consultants to ensure accuracy and efficiency in the preparation of client applications. Entering and verifying all data in application forms in the process of processing visa/address registration/residence permit applications. Informing clients about missing documents, preparing and sending final emails to clients, and ensuring that all requirements are in accordance with applicable legislation. Preparing a complete package of documents for submitting a visa application, searching for available appointments and scheduling according to client needs. Preparing and sending information about the estimated costs of services we provide to clients. Informing clients about the amounts to be paid and sending proforma invoices. Coordination and cooperation with partners from abroad in order to efficiently provide services to clients - organizing translation and legalization of documents. Upload all relevant documents to the internal portal. Maintain accurate and up-to-date documentation. Collect, analyze and prepare reports for client meetings, prepare weekly team activity reports, and other reports for internal monitoring and coordination within the team. Conduct audits of cases that have been completed or canceled to ensure full completion of the process and compliance with all procedures and internal regulations. Maintaining strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Completing all work in strict compliance with law, regulations, and company policies, supporting CIBT’s and Newland Chase’s strong ethical culture Assisting with other department activities as needed, and performing additional duties and responsibilities as assigned