Description

Infowan Technologies Pvt Ltd is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support Overseeing the customer service process Resolving customer complaints brought to your attention Creating policies and procedures Planning the training and standardization of service delivery Selecting and hiring new staff Monitoring the work of individual representatives and of the team Conducting quality assurance surveys with customers and providing feedback to the staff Possessing excellent product knowledge to enhance customer support Maintaining a pleasant working environment for your team Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success

Role and Responsibilities

• Infowan Technologies Pvt Ltd is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support Overseeing the customer service process Resolving customer complaints brought to your attention Creating policies and procedures Planning the training and standardization of service delivery Selecting and hiring new staff Monitoring the work of individual representatives and of the team Conducting quality assurance surveys with customers and providing feedback to the staff Possessing excellent product knowledge to enhance customer support Maintaining a pleasant working environment for your team Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success