Description

Job description Serve as the first point of contact for HRIS daily functional support Manage issues reported to the HRIS help via service queue and provide global end-user troubleshooting, issue remediation, technology assistance and escalation management. Involvement in projects related to the two domains SAP and LMS Skills Technical Competencies behavior Minimum 1-3 years experience in SAP SuccessFactors Certification in any of the SF module is preferred. Experience as HR assistant or business partner is highly appreciated Advanced knowledge of MS office products(Outlook, Word, Excel, Teams and PowerPoint) Experience in training and coaching people is a plus Very good level of English in written and spoken form Proactive attitude and capability to work with a minimum guidance Capability to work in a multicultural environment Builds relationship and communicates effectively in order to positively influence peers and other stakeholders Main Tasks responsibilities Support on applications such as SuccessFactors, Concur and EFront(LMS) Support multiple modules in SuccessFactors -EC, Recruiting, PMGM, Compensation, Time-off and Reporting. Support end-user in case of issues or questions through service now (ticketing tool) Troubleshoot, identify and resolve problems that occur in SF Document processes, designs and testing activities Participate in Global HR Services projects Involved in the lifecycle of critical projects from design through go-live Provide solid, error free and efficient functional and technical solutions with minimum management supervision Assist in identifying and resolving SF issues across multiple functional areas Provide problem resolution for SF support issues to internal business partners and maintain support logs and technical documentation Provide effective and timely oral and written communications to management, peers and users. Identification and escalation of issues and risks to management in a timely manner.

Role and Responsibilities

• Job description Serve as the first point of contact for HRIS daily functional support Manage issues reported to the HRIS help via service queue and provide global end-user troubleshooting, issue remediation, technology assistance and escalation management. Involvement in projects related to the two domains SAP and LMS Skills Technical Competencies behavior Minimum 1-3 years experience in SAP SuccessFactors Certification in any of the SF module is preferred. Experience as HR assistant or business partner is highly appreciated Advanced knowledge of MS office products(Outlook, Word, Excel, Teams and PowerPoint) Experience in training and coaching people is a plus Very good level of English in written and spoken form Proactive attitude and capability to work with a minimum guidance Capability to work in a multicultural environment Builds relationship and communicates effectively in order to positively influence peers and other stakeholders Main Tasks responsibilities Support on applications such as SuccessFactors, Concur and EFront(LMS) Support multiple modules in SuccessFactors -EC, Recruiting, PMGM, Compensation, Time-off and Reporting. Support end-user in case of issues or questions through service now (ticketing tool) Troubleshoot, identify and resolve problems that occur in SF Document processes, designs and testing activities Participate in Global HR Services projects Involved in the lifecycle of critical projects from design through go-live Provide solid, error free and efficient functional and technical solutions with minimum management supervision Assist in identifying and resolving SF issues across multiple functional areas Provide problem resolution for SF support issues to internal business partners and maintain support logs and technical documentation Provide effective and timely oral and written communications to management, peers and users. Identification and escalation of issues and risks to management in a timely manner.