Description
Job Title: HR Contact Center Executive (US HR Contact Center)
Company Name : IBM
Location: Bangalore
Shift Timings: 7:00 PM – 4:00 AM (Night Shift)
Contract Duration: 6 Months
Compensation: ₹27,000 per month
About the Role:
We are seeking a motivated and skilled HR Contact Center Executive with experience in US HR contact centers. The ideal candidate will have a strong understanding of contact center operations and HR processes, with a preference for knowledge of US Benefits enrollment. This role requires excellent communication skills and the ability to work efficiently during night shifts at our Manyata Tech Park office.
Key Responsibilities:
Handle inbound and outbound calls related to US HR queries in a contact center environment.
Provide accurate information and assistance on HR policies, procedures, and US Benefits enrollment.
Resolve employee queries with a high level of professionalism and customer service.
Maintain and update records accurately within HR systems.
Collaborate with team members and escalate issues as necessary.
Ensure compliance with client-specific guidelines and confidentiality policies.
Required Skills & Qualifications:
1 to 4 years of experience in a US HR contact center or similar contact center environment.
Good knowledge of HR operations and US Benefits enrollment (preferred).
Strong verbal and written communication skills in English.
Ability to work effectively in a night shift schedule (7 PM to 4 AM).
Willingness to work from office at Manyata Tech Park, Bangalore.
Ability to adapt to client-specific processes and tools.
Additional Information:
This is a contractual position for 6 months.
Drop-away cab facility is available for safe commute.
Candidate must be comfortable working onsite during night shifts.
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