Description

Job description WORK EXPERIENCE 2+ years of technical customer support or equivalent work experience in supporting customers for SuccessFactors Solutions or equivalent products in HRIS, HCM, ERP will be preferred. Required You should have worked in Customer facing roles like Customer support, Customer Issue resolution, Implementation, Consulting, Key-User roles in any business application. Excellent Customer communication – Empathetic writing and speaking skills. Knowledge on Databases, joins, Designing reports and queries. Good understanding of standard business processes & scenarios. Good grasping of the issue and problem-solving skills. Flexibility to work in Shifts (6:15 AM- 3:15 PM or 12 PM – 9:00 PM) Good to have Experience in SuccessFactors Applications. Worked with SuccessFactors Reporting/ Analytics, SAC. Required Soft Skills Strong customer focus. High attention to detail in identifying root-cause. Strong analytical skills and ability to apply conceptual thinking. Strong problem resolution, analysis and reporting skills. Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues. Education: B.tech/ BE/M.tech/ME/BCA/BSc RoleSoftware Development - Other Industry TypeIT Services & Consulting Functional AreaEngineering - Software & QA Employment TypeFull Time, Permanent Role CategorySoftware Development

Role and Responsibilities

• Job description WORK EXPERIENCE 2+ years of technical customer support or equivalent work experience in supporting customers for SuccessFactors Solutions or equivalent products in HRIS, HCM, ERP will be preferred. Required You should have worked in Customer facing roles like Customer support, Customer Issue resolution, Implementation, Consulting, Key-User roles in any business application. Excellent Customer communication – Empathetic writing and speaking skills. Knowledge on Databases, joins, Designing reports and queries. Good understanding of standard business processes & scenarios. Good grasping of the issue and problem-solving skills. Flexibility to work in Shifts (6:15 AM- 3:15 PM or 12 PM – 9:00 PM) Good to have Experience in SuccessFactors Applications. Worked with SuccessFactors Reporting/ Analytics, SAC. Required Soft Skills Strong customer focus. High attention to detail in identifying root-cause. Strong analytical skills and ability to apply conceptual thinking. Strong problem resolution, analysis and reporting skills. Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues. Education: B.tech/ BE/M.tech/ME/BCA/BSc RoleSoftware Development - Other Industry TypeIT Services & Consulting Functional AreaEngineering - Software & QA Employment TypeFull Time, Permanent Role CategorySoftware Development