Description

Job Overview We are looking for a dedicated SAP MM Consultant (L1 Support) to provide first-level support for SAP Material Management issues and assist users with daily operational challenges. The candidate should have strong functional understanding of the P2P (Procure-to-Pay) process and be able to troubleshoot L1 issues efficiently while coordinating with the L0 team and end-users. 🛠 Key Responsibilities L1 Support & Ticket Handling Understand and resolve L1 support issues assigned by the L0 team. Handle and close helpdesk tickets within defined SLAs. Conduct preliminary analysis and escalate complex issues appropriately. Documentation & SOPs Prepare User Manuals, SOPs, and training documents for new functionalities or enhancements. Ensure detailed documentation for recurring issues and solutions. Functional Expertise — P2P Cycle Support the end-to-end Purchase-to-Pay lifecycle, including: Purchase requisition Purchase order Goods receipt Invoice receipt & matching Payment processing Provide assistance for procurement and purchase master data activities. Master Data & Inventory Good understanding of: Material Master & Vendor Master Account assignment Batch management GST-related configurations Inventory management processes Technical Knowledge Ability to execute SAP MM reports and analyze results. Basic understanding of SAP MM tables for issue checking. Stakeholder Coordination Understand issue complexity and coordinate effectively with L0 support team. Communicate with users to gather details, confirm resolutions, and ensure process compliance. 📚 Required Qualifications Bachelor’s degree in any discipline (No gaps in education or career). 1–2 years of experience in SAP MM support (L1). Strong knowledge of procurement, inventory, and invoice processes. Good communication and problem-solving skills. Ability to work in support environments with defined SLAs. 💼 Preferred Skills Exposure to GST scenarios in SAP MM. Knowledge of key SAP MM tables & reports. Basic understanding of system integration in P2P processes.

Role and Responsibilities

• Key Responsibilities L1 Support & Ticket Handling Understand and resolve L1 support issues assigned by the L0 team. Handle and close helpdesk tickets within defined SLAs. Conduct preliminary analysis and escalate complex issues appropriately. Documentation & SOPs Prepare User Manuals, SOPs, and training documents for new functionalities or enhancements. Ensure detailed documentation for recurring issues and solutions. Functional Expertise — P2P Cycle Support the end-to-end Purchase-to-Pay lifecycle, including: Purchase requisition Purchase order Goods receipt Invoice receipt & matching Payment processing Provide assistance for procurement and purchase master data activities. Master Data & Inventory Good understanding of: Material Master & Vendor Master Account assignment Batch management GST-related configurations Inventory management processes Technical Knowledge Ability to execute SAP MM reports and analyze results. Basic understanding of SAP MM tables for issue checking. Stakeholder Coordination Understand issue complexity and coordinate effectively with L0 support team. Communicate with users to gather details, confirm resolutions, and ensure process compliance.