Description

Role Overview SilverXis is seeking a proactive and detail-oriented Human Resource Generalist to independently manage end-to-end HR operations for its Mortgage BPO division. The role involves overseeing recruitment, onboarding, policy implementation, compliance, employee engagement, performance management, and offboarding while ensuring adherence to U.S. mortgage industry standards, data security frameworks, and Indian labor laws. This position plays a critical role in building a compliant, transparent, and performance-driven workplace culture. 🎯 Key Responsibilities 1. Recruitment & Talent Acquisition Manage end-to-end recruitment including sourcing, screening, interviewing, and coordination with hiring managers. Handle bulk and lateral hiring for Mortgage / Title BPO operations. Maintain recruitment trackers and ensure timely closure of positions. 2. Onboarding & Induction Coordinate employee onboarding, documentation, background verification, and system access. Conduct induction and orientation programs to ensure smooth integration of new hires. 3. HR Policies, Procedures & Compliance Implement and monitor HR policies, SOPs, and procedures across teams. Ensure compliance with U.S. mortgage industry regulations and data protection standards including ISO 9001, ISO 27001, SOC 2, SAFE Act, and GLBA. Ensure adherence to Indian labor laws and statutory requirements. 4. Employee Engagement & Development Plan and execute employee engagement initiatives, communication programs, and recognition activities. Support learning, development, and retention initiatives to enhance employee satisfaction. 5. Performance Management Coordinate goal setting, performance reviews, appraisals, and probation confirmations. Support managers in performance improvement plans and employee development discussions. 6. Offboarding & Exit Management Manage employee exits, resignation processing, exit interviews, and full & final settlements. Analyze exit feedback and provide insights to management. 7. HR Administration & Vendor Management Maintain accurate employee records and HR documentation. Coordinate with payroll vendors, compliance partners, and other HR service providers. 8. MIS Reporting Prepare and present HR MIS reports related to recruitment, attrition, attendance, payroll, and engagement metrics. Support management with data-driven HR insights. 📚 Qualifications & Skills Education Graduate in HR or related discipline. Experience 1–3 years of experience in HR Generalist / HR Operations roles. Mortgage or Title BPO industry experience preferred. Technical Skills Recruitment & HR operations Payroll coordination Compliance & audit support HR MIS & reporting Proficiency in MS Office (Excel, Word, PowerPoint) Behavioral Skills Excellent communication and interpersonal skills Strong confidentiality and integrity Ability to work independently and manage multiple priorities Professional, organized, and detail-oriented approach 💼 Compensation & Benefits Competitive salary package Performance-based incentives Opportunity to work with international mortgage compliance frameworks 🌟 Why Join SilverXis Exposure to U.S. mortgage industry HR compliance Hands-on ownership of HR operations Fast-paced and growth-oriented work environment Opportunity to build strong HR leadership capabilities

Role and Responsibilities

• Key Responsibilities 1. Recruitment & Talent Acquisition Manage end-to-end recruitment including sourcing, screening, interviewing, and coordination with hiring managers. Handle bulk and lateral hiring for Mortgage / Title BPO operations. Maintain recruitment trackers and ensure timely closure of positions. 2. Onboarding & Induction Coordinate employee onboarding, documentation, background verification, and system access. Conduct induction and orientation programs to ensure smooth integration of new hires. 3. HR Policies, Procedures & Compliance Implement and monitor HR policies, SOPs, and procedures across teams. Ensure compliance with U.S. mortgage industry regulations and data protection standards including ISO 9001, ISO 27001, SOC 2, SAFE Act, and GLBA. Ensure adherence to Indian labor laws and statutory requirements. 4. Employee Engagement & Development Plan and execute employee engagement initiatives, communication programs, and recognition activities. Support learning, development, and retention initiatives to enhance employee satisfaction. 5. Performance Management Coordinate goal setting, performance reviews, appraisals, and probation confirmations. Support managers in performance improvement plans and employee development discussions. 6. Offboarding & Exit Management Manage employee exits, resignation processing, exit interviews, and full & final settlements. Analyze exit feedback and provide insights to management. 7. HR Administration & Vendor Management Maintain accurate employee records and HR documentation. Coordinate with payroll vendors, compliance partners, and other HR service providers. 8. MIS Reporting Prepare and present HR MIS reports related to recruitment, attrition, attendance, payroll, and engagement metrics. Support management with data-driven HR insights.