Description

About the Company CASHPOR Micro Credit is a not-for-profit NBFC-MFI registered with the RBI, committed to poverty alleviation by providing microfinance, health, and education services to rural women across multiple Indian states. With over 780 branches and more than 1.2 million beneficiaries, CASHPOR plays a vital role in empowering underserved communities. Role Overview The Human Resource Service Manager (HRSM) will serve as the regional HR representative, responsible for end-to-end HR operations including recruitment support, onboarding, employee lifecycle management, grievance handling, disciplinary processes, and exit management. The role requires strong field engagement, coordination with branch teams, and close collaboration with the central HR department. Key Responsibilities Recruitment, Onboarding & Induction Support timely hiring and smooth onboarding of field staff (TCMs, PCMs) Ensure completion of joining formalities, documentation, and induction programs Provide early-stage employee support including accommodation, safety, and HR guidance Employee Lifecycle & HR Operations Act as the first point of contact for HR-related queries at branch and center levels Ensure effective implementation of HR policies, circulars, and guidelines Maintain accurate HR records, reports, and compliance documentation Grievance Handling & Employee Relations Receive, document, and resolve employee grievances confidentially and fairly Foster a culture of trust, transparency, and open communication Performance Management & Training Support annual performance evaluation processes for CMs and BMs Coordinate training programs related to compliance, staff welfare, and behavioral standards Conduct branch-level HR awareness and capacity-building sessions Disciplinary & Inquiry Support Assist in disciplinary actions including warnings, suspensions, and terminations Participate in internal inquiries and fact-finding exercises while maintaining confidentiality Field Engagement & Staff Management Conduct regular branch visits to assess HR practices and employee engagement Coordinate internal staff transfers within the region as per policy Exit Management & Reporting Manage resignation processes, settlements, and exit interviews Share insights and reports with HRD to support retention and policy improvement Preferred Candidate Profile Graduate / Postgraduate (MBA/PGDM in HR or Industrial Relations preferred) 1–5 years of experience in Talent Acquisition and Employee Lifecycle Management Strong knowledge of HR operations, grievance handling, and recruitment Willingness to travel frequently within the assigned region Good communication, coordination, and problem-solving skills Key Skills Recruitment & Mass Hiring Employee Lifecycle Management Grievance Handling & Employee Relations HR Operations & Policy Implementation Induction & Exit Interviews Attendance & Compliance Management Interview Process Assessment Test First-Round Interview Final Interview How to Apply Interested candidates should email their updated resume with the subject line: “Application for Human Resource Service Manager” 📧 To: [email protected] 📧 CC: [email protected] , [email protected]

Role and Responsibilities

• Key Responsibilities Recruitment, Onboarding & Induction Support timely hiring and smooth onboarding of field staff (TCMs, PCMs) Ensure completion of joining formalities, documentation, and induction programs Provide early-stage employee support including accommodation, safety, and HR guidance Employee Lifecycle & HR Operations Act as the first point of contact for HR-related queries at branch and center levels Ensure effective implementation of HR policies, circulars, and guidelines Maintain accurate HR records, reports, and compliance documentation Grievance Handling & Employee Relations Receive, document, and resolve employee grievances confidentially and fairly Foster a culture of trust, transparency, and open communication Performance Management & Training Support annual performance evaluation processes for CMs and BMs Coordinate training programs related to compliance, staff welfare, and behavioral standards Conduct branch-level HR awareness and capacity-building sessions Disciplinary & Inquiry Support Assist in disciplinary actions including warnings, suspensions, and terminations Participate in internal inquiries and fact-finding exercises while maintaining confidentiality Field Engagement & Staff Management Conduct regular branch visits to assess HR practices and employee engagement Coordinate internal staff transfers within the region as per policy Exit Management & Reporting Manage resignation processes, settlements, and exit interviews Share insights and reports with HRD to support retention and policy improvement